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Privacy Policy

Last Updated: April 27, 2026

Great Lakes Industrial Group LLC, doing business as Great Lakes Synthetic Turf ("we," "us," or "our"), operates the website glturf.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

Personal Data

Personally identifiable information, such as your name, email address, telephone number, and mailing address, that you voluntarily give to us when you fill out our contact form, request a free estimate, or otherwise contact us.

Automatically Collected Data

When you visit our website, our servers may automatically log standard data provided by your web browser. This may include your device's Internet Protocol (IP) address, browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other technical details about your visit.

How We Use Your Information

We use the information we collect or receive to:

  • Respond to your inquiries and provide you with requested estimates or information about our services
  • Schedule appointments and coordinate project details
  • Send you project updates, appointment confirmations, and service-related communications
  • Improve our website, services, and customer experience
  • Monitor and analyze usage and trends to improve your experience with our site
  • Comply with applicable laws, regulations, and legal processes

SMS/Text Messaging

Great Lakes Synthetic Turf may offer SMS/text messaging communications for appointment confirmations, estimate follow-ups, project updates, and promotional offers. By providing your mobile phone number and opting in, you consent to receive text messages from us.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Opt-In

You may opt in to receive text messages by providing your phone number on our contact form, during the estimate process, or by texting us directly. Opting in is voluntary and not a condition of purchasing any goods or services.

Message Frequency

Message frequency varies based on your interaction with us. You may receive messages related to appointment scheduling, estimate follow-ups, project status updates, and occasional promotional offers.

Help

For help with our text messaging program, text HELP to (231) 414-6011 or contact us at GreatLakesGroup@icloud.com.

Opt-Out

You can opt out of receiving text messages at any time by texting STOP to (231) 414-6011. After opting out, you will receive a one-time confirmation message and will no longer receive text messages from us unless you opt in again.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. We are not responsible for any charges incurred from your carrier.

Information Sharing

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners and trusted affiliates for the purposes outlined above.

We may disclose your information in the following situations:

  • Service Providers: We may share your information with third-party service providers that perform services on our behalf, such as website analytics, email delivery, and customer relationship management. These providers are contractually obligated to protect your information.
  • Legal Obligations: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Data Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information stored on our site. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies

Our website may use "cookies" to enhance your experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, some parts of the site may not function properly.

We may use cookies for website analytics (such as Google Analytics and Microsoft Clarity) to understand how visitors interact with our site. These tools may collect information about your browsing behavior in an anonymized and aggregated manner.

Third-Party Links

Our website may contain links to third-party websites. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information. If you believe we might have any information from or about a child under 13, please contact us immediately.

Changes to This Policy

Great Lakes Industrial Group LLC reserves the right to update this Privacy Policy at any time. We will notify you of any changes by updating the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

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